Help
We're here. In every region.
Browse the answers below, or write to us from inside the app for anything specific to your account.
Topics
What do you need help with?
Getting started
Open an Avin account, verify your identity, choose your region.
Accounts & IBANs
Multi-region accounts, IBAN questions, adding regions over time.
Card
Activation, Apple Pay, freezing, replacement, foreign-transaction behavior.
Transfers
Sending to Avin members, outbound rails, arrival times, transparent fees.
Exchange
Mid-market rates, target-rate orders, limits, supported pairs.
Assets
Gold, silver, and crypto — custody, allocation, redemption, taxes.
Club
Tiers, benefits, concierge, lounge access, member events.
Security
Biometrics, device binding, recovery, reporting suspicious activity.
FAQ